Payment link

Each subscription has a payment link: a page with your company's brand where the customer sees how much it owes and until when, and pays online with your gateways (Bold, ePayco or PayPal). When the payment is confirmed, Plaspy registers it by itself, renews the subscription and extends its devices, without you doing anything. The money goes straight to your gateway account; Plaspy does not handle it.

Copy and send the link

• In Subscriptions , click Copy payment link in the subscription row, or the Payment link button inside the subscription. Text copied to clipboard shows; paste it in a chat or an email.
• Reminders include it by themselves with the {{PaymentLink}} variable (see Message templates).

The link is fixed for each subscription and always shows the current amount and date. Anyone who has it can see the page, so share it only with your customer.

What your customer sees

The page shows in the customer's language, with your organization's name, logo and color, and no Plaspy menus. It contains:

• The title and text of the Payment page template, which you can customize. By default: Renew your service.
• Amount to pay, with the per-item detail when each item is charged, and the date it is due or expired.
• The customer, the service, the items and the status: Up to date, Expired, Suspended or Cancelled.
• Under Choose how to pay, one button per active gateway: Pay with Bold, the ePayco button and Pay with PayPal.
• Your contact details at the bottom.

When a gateway does not charge in the subscription's currency, it charges the equivalent in dollars and the page shows Approximate value at today's exchange rate with the rate used (see Payment gateways and methods).

The page does not show your manual payment methods. If no gateway is available, the customer sees Online payment is not available for this service. Please contact your provider to pay. If the subscription is cancelled, it sees This service was cancelled. Please contact your provider.

After paying

The customer comes back to a thank-you page that shows one of these results:

• Approved: the title and text of the Thank you page template (by default Thank you for your payment!), the service, the new paid date and the See receipt button.
• We are confirming your payment: the gateway has not confirmed yet. The page updates by itself for a few minutes and, once the confirmation arrives, shows the approved result with the payment details.
• The payment was not completed: nothing was charged and the customer can Try again. If the gateway rejects the payment, the page shows it right away.

If the customer cancels in PayPal, it sees The payment was cancelled with the Back to payment button.

What happens in Plaspy

• The payment shows in Payments already confirmed, with the gateway as method and its reference. In the payment history it shows as registered by the gateway.
• The subscription is renewed like a manual payment (see Payments) and its Plaspy devices are extended.
• The customer gets the Payment received notice and you get the copy at the Payment notification email.
• If the gateway reports a refund or a reversal, the payment is voided. The Paid until date is not brought back; fix it by hand if needed.
• A repeated notice of the same transaction does not register a new payment, and a payment whose amount or currency does not match what the page showed is not registered.

Receipt

The receipt shows the payment number, Amount paid and date, customer, service, items, method, reference and the new paid date, with a Print button. You find it in the detail of each payment, under Receipt, and the payment received message includes it with {{ReceiptLink}}. If the payment was voided, the receipt says so.

Requirements

• At least one gateway active and set up in Settings > Payment gateways , with the notification URL registered in the gateway dashboard.
• Copying the link requires the View privilege on Subscriptions.

Related articles

• Payment gateways and methods
• Payments
• Message templates