If Plaspy could not charge the renewal of your subscription, for example because the card expired or the bank declined the charge, the subscription is not deleted: you can check the card and retry the payment yourself, without creating a new subscription.
Where you see it
- In My Account the notice We could not charge the renewal of your subscription appears with the due date and asks you to check your card in Payment Methods, or add another one, and retry. If you pay with PayPal, the notice asks you to check the payment method of your PayPal account.
- In Buy more devices the notice You have a renewal that was not paid appears with the date and the question Do you want to retry the payment?, so you do not buy another subscription without need.
Step by step
- If the problem is the card, click Payment Methods and add or update the card.
- Click Retry payment.
- Review the renewal: Renewal of … not paid, the product and the number of devices.
- In Pay with, choose the card. If you do not have one, use Add a card; if the previous one was declined, Try another card.
- Click Pay with the value of the renewal.
If the bank approves, the subscription is up to date and keeps renewing as before. With PayPal, the payment is made with the payment method of your PayPal account.
Messages you may see
- Your payment is being processed. When the bank confirms it, your subscription will be up to date.
- This renewal was already paid. Your subscription is up to date.
- The bank declined the card…, with the reason when the bank reports it: try another card.
- You already tried this payment a few minutes ago. Wait a few minutes before trying again.
- There is already a payment in process in your account. Wait a few minutes and check your subscriptions again.
- Your account has no card registered. Add one in Payment Methods and try again.
- PayPal could not charge the payment.: check the payment method of your PayPal account and try again.
Related articles
Index
- Welcome to Plaspy help
- Map
- Viewing a Device's Route History
- Device Control Panel
- Detailed Device Information
- Buttons on the Map
- Details
- Timeline
- Device Menu
- GeoFences
- Bulk Alert Editing
- Enable map notifications
- Mileage Calculation
- Atributes
- Dashboard
- Arrange the dashboards
- Dashboard blocks
- Devices
- Certificates
- Marker Icon
- Information
- Sensors
- Reassign Digital Sensors
- Commands
- Alerts
- Types
- Configuration
- Reminders
- Limits
- History
- Setting Up a New Tracker
- Solution for Identifier Already in Use by Another Account
- Device Issues
- Email alerts sending limits
- Reports
- New Report
- My Account
- Billing Information
- Password Change
- Email Notifications
- Telegram Accounts
- Update Mobile Phone Number
- Primary Email
- Alternative Email
- Enable Two-Factor Authentication (2FA)
- Security Log
- Password Recovery
- Recover Username
- Delete Your Account
- Receipts
- Transfer a receipt to another account
- Activate a scheduled receipt now
- Subscription
- Subscription Plans
- Change the devices of your subscription
- Retry the payment of a renewal
- Sign Up
- Activation Code
- Payment Methods
- Line Renewal
- Free Version
- Settings
- Organization
- Log In
- Contact
- Styles
- Maps
- Email Templates
- Push Notifications
- Telegram Notifications
- WhatsApp Notifications
- Mobile App
- My customers
- Customers
- Subscriptions
- Payments
- Payment link
- Sent notifications
- Settings
- Setup assistant
- Plans
- Message templates
- Expiry reminders
- Payment gateways and methods
- WhatsApp templates
- User groups
- Change history
- Statistics
- Activity Summary
- Groups
- Users
- Share Access
- SMS
- Mobile Application
- Developers
- Enable the API
- Rest API
- Authentication
- Devices API
- GET /api/devices
- GET /api/devices/{deviceId}
- GET /api/devices/{deviceId}/lastLocation
- POST /api/devices/{deviceId}/locations
- POST /api/devices/{deviceId}/alerts
- Groups API
- GET /api/groups
- POST /api/groups
- GET /api/groups/{groupId}
- PUT /api/groups/{groupId}
- PATCH /api/groups/{groupId}
- DELETE /api/groups/{groupId}
- Users API
- GET /api/users
- POST /api/users
- GET /api/users/countries
- GET /api/users/timeZones
- GET /api/users/{userId}
- PUT /api/users/{userId}
- PATCH /api/users/{userId}
- DELETE /api/users/{userId}
- Embed login on my website
- Embed the map on my website
Questions?
We answer all support request within 24 business hours approximately, If you have a question that needs an immediate resolution, please contact us by other way.
We answer you in business hours, as soon as possible. We are located in Bogotá, Colombia, time zone (GMT-5).
Last modification: 2026-10-29 17:47:58
