In Sent notifications you see every email, SMS and WhatsApp message Plaspy sent your customers (reminders, payment received and service suspended notices), the template tests, and whether each send went well or failed. Use it to confirm a customer got its reminder or to find out why it did not.
Open the My customers menu and choose Sent notifications.
Filters
- Date: by default, the last 30 days.
- Customer.
- Channel: Email, SMS or WhatsApp.
- Result: Sent or Failed.
The search box finds by recipient, customer name, subject and result reason.
Columns
- Date: date and time of the send.
- Channel.
- Recipient: the email or phone it was sent to.
- Customer: opens that customer's subscriptions.
- Subject: the email subject or the name of the WhatsApp template. Empty for SMS.
- Type: Reminder, Payment received, Service suspended or Test.
- Result: Sent in green or Failed in red. Hover over Failed to see the reason.
Why a send fails
| Reason | What it means |
|---|---|
| No email address, No phone number, No WhatsApp number | The customer has no email or phone for that channel. Fill it in on its record. |
| The customer unsubscribed from these emails | The customer used the link to stop receiving your emails. |
| Daily SMS limit reached | Your account already sent all the SMS it is allowed for today. |
| There is not enough balance in your account | Your account has no SMS balance (see SMS). |
| Please insert a valid phone number, Country not available for SMS messaging | The customer's number is not valid or its country is not available for SMS. |
| No WhatsApp template chosen for this message, WhatsApp Business is not configured in your account | The WhatsApp template of that message was not chosen, or WhatsApp Business is not set up (see WhatsApp templates). |
| The WhatsApp template has no name or language | Check the Meta template chosen in WhatsApp templates. |
| Other text | The error returned by the email server or by WhatsApp. |
A failed reminder is not retried. Once you fix the customer's information, it will get the next reminder.
Notifications of a customer or a subscription
Inside each customer and each subscription, the Notifications section shows the same sends for that customer or subscription only.
Requirements
- The View privilege on the Sent notifications page of the user groups. It is also needed to see the Notifications section of customers and subscriptions.
- Plaspy keeps the result of each send, not the text of the message.
Related articles
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