Through this option you can set the customization options Plaspy for some options is necessary to have more than 100 devices, you can enter Gears , Settings, the basic options are:

Logo is the image we want to see as we enter our account.
Website is the website you want to see when the user logs off.

Advanced Customization

For accounts with more than 100 devices logo alerts now it is the same customized alerts Plaspy and come with the name of the organization.

Set the company name to replace Plaspy in the pages title, emails, etc. The selected icon replace the default icons on the page.
Primary color, this color changes the email colors, if you want to change the color scheme on the web pages check the option Load defaults CSS styles.

The user can set up a sub domain to customize your URL this must be done by a DNS CNAME type record pointing to h.trackservers.net. Users enter the URL be on every page of Plaspy corporate logo and CSS styles set. With which you can change the colors, fonts, sizes, animations, etc. of the application. You can also change the web page entry application via HTML code leaving as a variable {{LoginBox}} where you want the input box on the homepage. If the HTML code is not set the default page is displayed https://www.plaspy.com//Login.

Contact options

If you want to receive emails from contact from your URL you can enter an email receipt and prior procedure, you can still disable chat in your URL or switch to control it directly through a key of Smartsupp, if not change these options the team of Plaspy will continue to receive and answer requests contact and chat in your URL.


The default map in Plaspy is Open Street Maps, to set up additional maps on your sub-domain, check the service terms for each provider and get the API key. you can enable Google Maps, Bing Maps, MapBox, Here Maps and Yandex Maps.

SMTP Mail Server

You can use your own map server SMTP to send alerts and notifications from your email account.
Type from textbox the email address, SMTP server the server name for your domain, for example, mail.mydomain.com, the 25 port is blocked for security, you can use an alternative port to send unsafe emails or use TLS/STARTTLS to send secure email.

SMS Gateway

Setup an SMS Gateway, to notify the Plaspy device alerts on your account by SMS, this SMS notification does not exclude the email alerts. you set which alerts are notified by email and which are notified by email or both. You server URL and POST parameters are provided by the SMS Gateway provider.
The variables replaced by Plaspy on your SMS are {mobileNumber} with the destination mobile number and {message} the content of SMS with the alert, the another variables you can set up.

for developers

API Key, is the private key that need to access the options programmer, this key allows access through a web service information stored in Plaspy, for more information on the Developer section.


We answer all support request within 24 business hours approximately, If you have a question that needs an immediate resolution, please contact us by other way.

We answer you in business hours, as soon as possible. We are located in Bogotá, Colombia, time zone (GMT-5).