To renew the plan of your mobile line it is necessary to enter the upper right menu in SDG → Lines.
Once in Lines you must verify the line to renew, select it and click on the Renew button; now you just have to make your payment to generate your renewal.
We answer all support request within 24 business hours approximately, If you have a question that needs an immediate resolution, please contact us by other way.
We answer you in business hours, as soon as possible. We are located in Bogotá, Colombia, time zone (GMT-5).